On the one hand, we had a pretty good experience with the TomTom folks a few years back:
"Over the next few days, I called tech support a number of times, and they could not have been more helpful, professional or courteous."
But that was then, and this is now. Via email from "Dave @ Tom" (likely not his real name):
"Hi there,
We have been trying to contact you [ED: NO, THEY HAVEN'T] about the end of product support for your TomTom XL IQR.
The last compatible map update for your TomTom XL IQR was released around 09/01/2018, which means your current map might be 26 months old, missing 9 map updates. Therefore, me and my colleagues here highly recommend to no longer use your beloved TomTom XL IQRand consider replacing your device."
"Over the next few days, I called tech support a number of times, and they could not have been more helpful, professional or courteous."
But that was then, and this is now. Via email from "Dave @ Tom" (likely not his real name):
"Hi there,
We have been trying to contact you [ED: NO, THEY HAVEN'T] about the end of product support for your TomTom XL IQR.
The last compatible map update for your TomTom XL IQR was released around 09/01/2018, which means your current map might be 26 months old, missing 9 map updates. Therefore, me and my colleagues here highly recommend to no longer use your beloved TomTom XL IQRand consider replacing your device."
[ed: 'me and my colleagues.' Ever heard of Grammarly®, Dave?]
I replied:
"So the contractual obligation that comes with Lifetime Map Updates (see attached) is meaningless?"
I replied:
"So the contractual obligation that comes with Lifetime Map Updates (see attached) is meaningless?"
Why the heck would I ever consider buying another product from you?
Wow."
Naturally, that email bounced:
"Thank you for contacting TomTom Customer Care. Unfortunately we are unable to respond to any messages sent to this email address."
Because of *course* it did.
So, I've taken this public, in the hopes of helping others avoid my fate by purchasing a product with explicit features and promises that the company can arbitrarily decide to cease providing.
#CaveatEmptor
#CheatinTomTom
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